How to cancel your subscription, request a refund, or change your plan

You can cancel your doola subscription by filling out doola's cancellation form or by emailing hello@doola.com with your request. Once your request is received, doola processes the cancellation and sends you an email confirmation, which also confirms that no further charges will be applied to your account; you keep access through the end of your current billing period. Whether you're eligible for a refund depends on your situation. doola will refund you or issue an account credit if you cancel before any service has been issued or before an application has been submitted to a state or government agency, or if doola is unable to complete a service due to a limitation on doola's side (as opposed to missing information from you, a third-party issue, or a government processing time). doola does not issue refunds for delays caused by third parties or state/federal agencies, for simply canceling your subscription, for services you paid for but didn't use, or if a third party such as a bank is unable to provide something for you. To upgrade your plan or add services such as federal tax filing, an annual report, bookkeeping, or an amendment, reach out to the doola team through your dashboard's live chat or by emailing hello@doola.com, and they'll walk you through your options.