Using the doola Help Center Customer Portal to Submit and Manage Support Tickets

<h1>How to get support from doola</h1> <h2>doola Customer Help Center</h2> <h3>Using the doola Customer Help Center</h3> <p>We've created the doola Help Center to make it easier for you to manage support requests, track progress, and stay connected with our team, all in one place!</p> <h4>What can I do in the Help Center?</h4> <ul> <li>Submit new tickets anytime, for any issue.</li> <li>Track & reply on open tickets from one central dashboard.</li> <li>View your full ticket history, including older requests.</li> <li>Use email if you prefer, any replies sent via email automatically sync back to the portal.</li> </ul> <h4>How do I sign up and log in?</h4> <ol> <li>Register for an account through the doola Customer Portal, using the same email address you use with doola (this ensures all your ticket history appears).</li> <li>We recommend using the same password that you use to log in to your doola dashboard.</li> <li>Verify your email and log in.</li> </ol> <p>Tip: You can also log in by entering just your email and receiving a link or code for access.</p> <h4>How do I submit or reply to a ticket?</h4> <ul> <li>To submit a new ticket: click on <em>File a Support Request</em>, and follow the steps. Include as much detail as possible, and upload any relevant attachments.</li> <li>To reply to an open ticket: open your ticket, add a reply or attach a file, and then hit send.</li> <li>You can also reply via email. Your message will appear in the same thread.</li> </ul> <h4>Ticket statuses explained</h4> <ul> <li><strong>Open:</strong> Your request is open and isn't solved yet.</li> <li><strong>Resolved/Closed:</strong> Your request has been resolved.</li> </ul> <h4>Troubleshooting common issues</h4> <ul> <li><strong>"I can't see my old tickets."</strong> Make sure you signed up with the same email you use with doola. If not, re-register or ask us to merge your records.</li> <li><strong>"I didn't get the confirmation email."</strong> Check your spam/junk folder for "Support."</li> <li><strong>"Can I just reply by email?"</strong> Yes! Your replies sync to the portal automatically.</li> <li><strong>"Do I need a new password?"</strong> You can reuse your existing one or create a portal-only password. If you forget it, use the password reset option on the login page.</li> </ul>